Your privacy is important to us and we will not do anything to violate your trust.

We collect these sorts of information on this site:

  • Anonymous aggregate information about visits to this web site (this cannot be associated with a particular user)
  • Your e-mail address if passed to us for inclusion on our mailing list.

We treat customer information as strictly confidential - it is never revealed to third parties.

We use customer information for the following purposes:

  • To evaluate use of the website
  • To contact subscribers who have opted-in to our mailing list

 

Data Protection Policy

Your booking

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as tour operator, airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

Your data controller is: Personal Travel Agents; part of The Midcounties Co-operative.

You are entitled to a copy of your information held by us. If you would like to see this please ask us. [We may make a small charge for providing this to you].

If you have a query in connection with our privacy policy, please email us at cooptraveladmin@cooptravel.co.uk.